Privacy policy

Last updated: June 4, 2026

Wear & Tear Solutions operates this website and member portal, including all related information, content, features, tools, and services, in order to provide you with a digital benefits and maintenance management platform (the "Services"). Wear & Tear Solutions is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or subscribe to the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the memberships you select, subscribe to, cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, such as customer support inquiries.
  • Device and Usage information including information about your device, browser, IP address, and how you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, subscribe to our Services, or communicate with us.
  • Automatically through the Services including from your device when you use our portal, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, process your payments, manage your membership, remember your preferences, send notifications related to your account, and create a customized digital experience for you.
  • Marketing and Advertising. We use your personal information to send promotional communications by email or text message, and to show you relevant online advertisements.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment experience, detect possible fraudulent activity, and secure our services. You are responsible for keeping your account credentials safe.
  • Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal processes, and enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support).
  • With business and marketing partners to provide marketing services and advertise to you. You can exercise your rights to opt-out of targeted advertising where applicable.
  • When you explicitly direct or request us to disclose certain information to third parties.
  • In connection with a business transaction, to comply with legal obligations, to enforce our Terms of Service, and to protect our rights or the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Reviewing their privacy policies is highly recommended.

Children's Data

The Services are strictly not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

Security and Retention of Your Information

No security measures are perfect. We recommend that you do not use unsecure channels to communicate sensitive information to us. We retain your personal information as long as necessary to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access / Know what personal information we hold about you.
  • Delete personal information we maintain about you.
  • Correct inaccurate personal information we maintain about you.
  • Portability to receive a copy of your personal information.
  • Opt out of Sale or Sharing for Targeted Advertising.
  • Manage Communication Preferences by using the unsubscribe option in our promotional emails.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing requests.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at Customer@wearandtearsolutions.com or contact us at 30 North Gould Street, Ste N, Sheridan, WY, 82801, US.