FAQs

How do I access healthcare through the platform?

  • When you opt-in your account to the Health Plus Benefits, your Benefits Portal features a Primary Care Physician Network Gateway. This connects you seamlessly with local, licensed doctors. You get the W-2 style healthcare access you deserve, including unlimited telehealth and extended office visits, without the traditional insurance headaches.

How do I build my maintenance retainer?

  • You are in complete control. You can log into your portal to allocate benefit credits daily, weekly, or monthly. Whether you had some massive orders or a slower few days, you can build your retainer at your own pace to prepare for future vehicle expenses.

What if my car repair costs more than my retainer balance?

  • If you face a major, unforeseen repair, you can utilize our Maintenance Assistance Match. Plus, once you have been an active member for 1 year, you automatically unlock our Platinum Tier, which permanently boosts your matching percentage to help you get back on the road faster.

Do I have to use a specific mechanic?

  • No. We know how important it is to trust the person working on your vehicle. You have the 1099 freedom to visit any reputable, licensed, bonded, and insured automotive service shop. Simply upload your service receipts directly to your dashboard.

How does the medical billing work?

  • It is completely transparent. Your $13.99 portal subscription unlocks the Benefits Portal. From there, you pay a separate, low monthly flat fee. You can choose from plans ranging from $50 - $125 for individuals with options to add family coverage. There are no surprise bills, no insurance denials and zero copays for your visits. You also receive access to our marketplace with discounts for your prescriptions.

Can I cancel anytime?

  • Absolutely. You are an independent contractor, and we do not believe in locking you into long-term corporate contracts. You can cancel your membership at any time directly through your portal.

Are there physical cards I have to wait for in the mail?

  • No. We eliminated the hassle of physical maintenance and medical cards. The Wear & Tear Benefits Portal is a 100% digital software ecosystem. Everything from managing your benefit credits to accessing your Everyday Discounts is done securely right from your phone.

Is my data secure?

  • Yes. We use encrypted servers and banking-level verification process to protect your personal and financial information. Your service records and tax data are safely stored, and we never sell or share your data.